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Supporting New Managers Globally:
A Yearlong Learning Journey at UNICEF
The context
In 2022, UNICEF launched the New People Management Programme (NPMP) — the first-ever 12-month global training initiative designed to support newly appointed first-line managers across the organization.
This wasn’t just a set of webinars. It was a thoughtfully crafted learning journey built to:
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Equip new managers with confidence and skill
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Align development needs with 360° feedback and live data
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Foster a global peer learning culture
As learning experience designer and lead facilitator, I collaborated on the end-to-end creation of this pioneering programme — from structure to delivery.
My role
The approach
We used a blended learning format combining structured content with in-person & virtual sessions, peer connection, and self-paced reflection.
Topics covered included:
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Purpose & engagement
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Difficult conversations
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Delegation & motivation
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Time & performance management
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Emotional intelligence & leadership coaching
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Learning & career development
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Managing hybrid teams & upwards communication
Additional themes were integrated based on participant 360 feedback.
The NPMP set a new standard for leadership development at UNICEF. For the first time, new managers had access to a yearlong support system — helping them move from reactive to reflective leadership.
It also sparked a cross-functional peer culture that extended beyond the programme, strengthening connections across global offices.
The impact
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